About these Terms and Conditions
In these terms and conditions "we" and "us" mean JDP Signs, and "you" means you the customer. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products and Services. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
Placing Your Order
To place an Order you must be 18 years of age or over and be accessible by non cellular telephone.
By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any products.
Supply of Your Products
Subject to these terms and conditions.
The price for the Products will be the price indicated on your Invoice.
VAT is payable by you at the applicable rate as indicated on your Invoice.
Delivery costs, where applicable, are payable by you as indicated on your Invoice.
Delivery of Your Products
We will deliver your Products to the delivery address as shown on your Order Confirmation, providing the delivery address is in the EU, Switzerland, mainland Europe, the United States of America or Canada.
We will use our reasonable endeavours to manufacture your Products within 3-7 working days of the date of issue of your Order Confirmation. Estimated Product manufacture times which may be given at the time of placing an Order are estimates only and do not equate to delivery times. Actual Product manufacture times may take longer than 30 days from the confirmation of your Order, and if your Order is complicated or is high volume, you agree that we may take more than 30 days to complete your Order. If you have ordered several Products at one time, we may deliver such Products on different days.
Title to and risk of loss in your Products will pass to you on delivery of the Products to the address stated in your Order Confirmation, providing full settlement has been made on the Products.
Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.
Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.
Your Rights to Return Faulty Products or Products which are not in Conformity
Right to return faulty products. If you have received products that are faulty or not in conformity with the product description as described on our website you may return the Product to us and obtain a refund of the price of the returned Product if you contact us within 7 Calendar Days of delivery of the Product.
Exceptions to the right to withdraw from the contract. (i) Products. You may not return a Product and claim a refund if the Product concerned is: a) used or damaged (fully or partly). (ii) Services. You may not claim a refund for Services if the Services have been delivered.
Procedure to follow to claim a refund under your right to withdraw from the contract. (i) Please telephone us on 07766 387257 between 09:00 and 17:30 Monday to Friday to make arrangements for return.
Orders may be cancelled up to 7 days after the order date.
A refund will be made within 14 days of the full value of the order less the cancellation charge and additional charges.
You can contact us:
by telephone on 07766 387257 between 09:00 and 17:30 Mondays to Fridays;
by post at JDP Signs, 87 Harrowby Road, Grantham, Lincs NG31 9ED, UK
When contacting us you must quote your Web Order Number.
Upon entering into a contract, you agree to comply with all Export Laws.
Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.